Complaints
Complaints
Did you receive a defective, damaged, or non-compliant product? We are committed to resolving the issue quickly and efficiently. Below you will find information on how to submit a complaint.
Before returning the product, please submit a complaint form. This allows us to familiarize ourselves with the case and advise on further steps.
When can you file a complaint?
If the purchased product is non-compliant with the contract, has a defect, or does not meet the properties specified in the contract, you can exercise your right to complain.
A complaint may particularly concern situations where the product:
- is damaged,
- does not work correctly,
- does not possess properties it should have according to the offer or contract,
- is inconsistent with the order,
- is not suitable for its intended use, if this was specified in the contract or information provided before purchase.
How to file a complaint?
To start the complaint process, please contact us via email. In your message, provide as much detailed information about the problem as possible.
Provide your order number
With the order number, we can quickly locate your purchase and check its details.
Describe the problem
Describe exactly what is happening with the product and when the problem was noticed.
Add photos
If the problem can be shown in photos, please attach them to your message. This can significantly help in assessing the complaint.
What should the complaint contain?
For efficient processing of your complaint, please ensure your submission includes:
- full name or company details,
- order number,
- name of the product being complained about,
- description of the problem identified,
- information on when the problem was noticed,
- photos or other materials that may help assess the case — if available.
What happens after submitting a complaint?
Upon receiving your complaint, we will review the provided information and inform you of the next steps.
Depending on the nature of the case, we may ask for additional information, photos, or for the product to be returned for verification.
We process complaints in accordance with applicable law and the customer's rights.
Product damaged during transport
All orders are carefully secured before shipment. However, if the delivery arrives with visible signs of damage, please take photos—if possible—of the packaging and the product and contact us.
Photographic documentation can help quickly clarify the situation and facilitate communication with the carrier.
Submit a complaint
Send your submission to our complaints email address. In the subject line, you can write: "Complaint – order number".
E-mail:
skargiteratechstore@gmail.com
Phone:
+48 575 460 525
The information presented on this page is for informational purposes. Detailed rules of seller's liability and customer rights result from applicable legal provisions and the store's regulations.