Phrases
Returns and Complaints
We want shopping at Terra Tech Store to be simple, secure, and hassle-free. Below you will find the most important information regarding returns and complaints.
Having trouble with your order?
Please contact us before returning the product. We will try to help you as soon as possible and indicate the correct way to resolve the matter.
Product Return
If you are a consumer and have made a remote purchase, as a rule, you have the right to withdraw from the contract within 14 days from the date of receiving the product, without having to give a reason.
To exercise your right of withdrawal, please inform us of your decision before the statutory deadline. You can contact us electronically.
How to make a return?
- Inform us of your intention to withdraw from the contract.
- Secure the product for transport.
- Include information allowing us to identify your order with the shipment.
- Send the product back to the return address provided by us.
The returned product should be adequately protected against damage during transport. If possible, please use the original packaging.
Important
The right of withdrawal may be subject to statutory exceptions. This particularly applies to products prepared according to the consumer's individual specifications or other cases specified in applicable regulations.
Product Complaint
If the received product is faulty, non-compliant with the contract, or there was a problem related to its proper functioning, you can submit a complaint.
We are committed to quickly resolving the issue, so it's worth providing the following in your report:
- order number,
- product name or number,
- description of the identified problem,
- photos of the product or the place where the problem occurs — if they can help in assessing the case.
Upon receiving your report, we will inform you about the further course of action. Depending on the nature of the case, we may ask you to send the product back for verification.
Product damaged during transport
We carefully secure every order before shipping. However, if the package arrives in a damaged condition, please contact us as soon as possible and take photos of the packaging and the product.
Such materials can significantly facilitate clarifying the situation with the carrier and smoothly resolving the problem.
Need help?
Don't know whether you should make a return or file a complaint? Write to us — we'll help you choose the right path.
This page is for informational purposes only. Detailed consumer rights, seller's liability rules, and the complaint procedure are governed by applicable law and the store's regulations.